Why you need IBM Subscription and Support

Product upgrades, technical support, and world-class research

IBM Subscription and Support provides necessary upgrades and support maximizing the value of your IBM products. Focused Ecommerce is an IBM Partner and will ensure you gain everything from your investment with IBM products including IBM Subscription and Support. From implementation to optimization, Focused Ecommerce will assist with your ERP and EDI needs.

IBM

IBM delivers cutting-edge capabilities optimizing systems and processes across every major industry and for companies of any size. Based on your company's needs and requirements, you will find the ideal cloud and/or on-premise capabilities for you.

• Cloud – Applications, platforms and infrastructures that operate on "clouds," or remote computers, that you may access via the Internet often used with Software as a Service (SaaS) and Infrastructure as a Service (IaaS) capabilities.
• On-Premise – IBM software is installed and managed within your company's IT infrastructure.

You don't need to choose between cloud and on-premise offerings. You may find that a combination of cloud and on-premise solutions that meet the needs of your internal system while optimizing B2B communications and relationships is right for you.

Why you need IBM Software Subscription and Support

While selecting your IBM product will meet your current needs, you will want to make sure your IBM product continues to bring your company a competitive advantage. IBM Subscription and Support delivers a complete product upgrade and technical support solution ensuring your IBM product delivers value now and in the future.

Product Upgrades

IBM brings innovation through product upgrades including new versions and releases of your product. IBM also minimizes disruptions and enhances value through security, patches, code enhancements, and fixes for your product.

Technical Support

Gain single entry access to your Support Portal taking advantage of IBM's technical expertise, knowledge engineers, technical and product support planners, and professionals. You can get your support via phone or online anytime, anywhere.

Research: a platform for innovation

Innovation in IBM's DNA

Innovation is in IBM's culture and is based on a commitment to research and development. According to IBM, 6% of gross revenue is spent on R&D targeting:

• New products and technologies assisting companies to overcome challenging obstacles
• Identify high-value and high-growth opportunities
• Discover mid-term and near-term innovations

IBM Research

Over 60 years ago, the IBM corporation launched IBM Research as their innovation engine. IBM Research has 12 labs spanning over 6 continents located in 46 U.S. states and 35 countries. IBM Research labs are comprised of thousands of scientists and researchers with comprehensive industry specializations expertise. IBM Research was an integral piece in Apollo space missions and continues to define the future of technology.

Patent Leaders

For 22 consecutive years, IBM has earned more U.S. patents than any other company.

Impressive IBM patent numbers:

• 7,534 U.S. patents in 2014, a record number of patents
• 6,809 U.S. patents in 2013
• 81,500 patents between 1993-2014
• 8,500 IBM inventors located in 46 U.S. states and 34 countries