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Customer Support

Smart Integration
by the Numbers

The Low-Risk Answer You’re Looking For

Because of our exclusive work with Oracle and Gentran, Focused E-Commerce is able to pioneer a fresh approach to customer support. Our focus means we have concentrated expertise unparalleled by our competitors. We work with you remotely or on site, in collaboration with your own people or by sending in one of our teams. In addition, we work according to your schedule and meet your last-minute requests head-on.

When you phone Focused E-Commerce, you access one of our technical experts in a single connection. You are neither put on hold nor transferred to another office. What you get is one-on-one help from a person who knows your systems and how to leverage your e-potential.

58%
This is how much time you save with the integration process brought to you by Focused-E-Commerce. From software installation to gap analysis, one of our consultants can do the job in less than one-half the time it takes our competitors. .

[The leaders at Focused E-Commerce helped us] achieve the goals of the project on time and under budget. The highly competent people were a real pleasure to work with. They worked with my staff as if they were long-time members of Peterson's, were very productive, provided a knowledge transfer to my staff and accomplished a huge volume of work.

Bill Burnham, Vice President of Information Technology - Peterson's a Thomson Learning Company